DocCharm — The help center that keeps itself up to date

The self-updating help centerYour product keeps changing. Now your help center keeps up.DocCharm notices every change your product team ships and drafts the help-article updates for you — new articles, refreshed ones, retired ones. You review, click approve, and your customers always see the truth.Free to start · No credit card · Nothing ever publishes without your approvalCharm noticed: your team shipped two-factor authenticationNew articleHigh confidencejust nowSet up two-factor authentication✦Why: this feature is new and customers will look for setup help — no article covers it yet.Edit firstHelp center health — every article verified current86%100%⏱ Drafted before the first ticket arrivedSound familiar?Nobody plans for their help center to go stale. It just happens.Your product team ships every week. Every release quietly makes another article wrong — and nobody tells you until a customer does.📨Your team answers the same question every dayThe answer should live in your help center. Instead it lives in your agents' heads — and in a hundred near-identical ticket replies.😬You've shared links you knew were outdatedThe article describes the old flow, the buttons have moved, and fixing it means chasing the product team for details. So it waits another quarter.👋Customers stop trusting your docs — then stop reading themOnce someone follows an article that's wrong, they don't come back. Every question becomes a ticket, and self-service quietly dies.How it worksCharm watches what ships, so you don't have to.DocCharm plugs into where your product is built. When something customer-facing changes, the right articles arrive in your review queue — already written.1Connect onceAsk an engineer for one favor: a one-click install that links DocCharm to where your product is built. That's the last time anyone touches anything technical.2Charm notices what shippedIt quietly watches product changes and works out which ones matter to customers. A renamed button, a new feature, a changed flow — it catches what release notes miss.3You approve, it publishesEvery draft waits for you. Approve it, tweak the wording first, or dismiss it. The moment you say yes, it's live in your help center.No prompting, no copy-pasting, no chasing the product team for details.

The drafts come to you.Why teams trust itHelpful AI, with you holding the pen.A help center only works if customers can trust every word. DocCharm is built so that trust never has to be a leap of faith.Approve & publishNothing publishes itselfEvery single update waits in your review queue until a person approves it. That's not a limitation — it's the whole point. Your help center, your voice, your final word.Every draft shows its evidenceEach suggestion explains what changed in the product, why the article needs updating, and how confident Charm is — so you can approve in seconds, not investigate for an hour.Stale articles flag themselvesArticles stay linked to the parts of the product they describe. If that part changes later, the article raises its hand — before a customer finds out the hard way.🔒Your product's secrets stay secretDocCharm reads your product with the minimum access possible, encrypts your data in transit, strips secrets out of what it reads, and never uses your company's information to train anyone else's AI.One source of truthOne knowledge base. Two front doors.Write once, choose who sees it. Customers get a beautiful public help center; your own team gets internal docs that are just as current. No duplicate tools, no copy-paste drift.For your customersA public help center on your own domainBranded, fast, and easy to search — customers find answers however they phrase the question.Search that understands plain languageHelp widget you can embed in your productOptional AI chat that answers from your articlesFor your teamInternal docs your team actually trustsProduct and process knowledge for agents and colleagues — kept current by the same engine.Per-article visibility: public or internalSingle sign-on and audit options for larger teamsFull version history with one-click undoEverything includedA complete help center, not just clever drafts.Drafts that come to youNew and updated articles appear in your queue when your product changes.One-click reviewApprove, edit first, or dismiss — clear a week of doc updates over coffee.Smart search for readersCustomers find answers even when they don't know the "right" words.In-app help widgetPut search, articles, and AI chat right where customers get stuck.Content gap reportsSee what people search for and can't find — your writing to-do list, made for you.Freshness alertsArticles flag themselves when the product they describe moves on.

Your own domainServe your help center from help.yourcompany.com, fully branded.Friendly editorA clean writing experience for the articles you want to craft by hand.Version historyEvery change is kept. Roll anything back with one click.PricingPricing that scales with your help center, not your headcount.Starter£100/moThe easy front door — start without a procurement call.Charm watches up to 3 productsUp to 150 articles kept healthyReview queue, single approver, health gaugePublic help center on your own domainMagic-link & GitHub login, email supportData processing agreement includedGet startedMost popularCompany£400/moWhen your help center becomes part of how you operate.Charm watches up to 10 productsUp to 750 articles kept healthyInternal help center with visibility controlsSingle sign-on (SAML)Roles & multiple approvers, with an approval audit trailAnnual billing or invoice, priority supportData processing agreement includedStart with CompanyCustomLet's talkFor larger teams with security and procurement needs.Negotiated product & article volumeSecurity reviews, SOC 2 evidence, custom MSAData residency options & an uptime SLAConcierge onboarding and a named contactTalk to usProduct and article limits are indicative while we calibrate them with early customers.Set up without IT projectsOne small favor from engineering, then it's entirely yours to run.You stay in controlNo surprises: nothing reaches customers without a human approving it.Private by designYour company's information never trains anyone else's AI.